Refund Policy

1. Refund Policy Overview

At 24HSPORT, customer satisfaction is our priority. We offer a straightforward refund policy to ensure you feel confident about your subscription. All refunds are processed in the original payment currency (USD).

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscribers. If you are not satisfied with the Service for any reason within the first 7 days of your initial subscription, you are entitled to a full refund.

This guarantee applies to:

• First-time subscribers only (not applicable to renewals)
• All subscription plans (1 Month, 3 Months, 12 Months)
• Requests submitted within 7 calendar days of the initial purchase date

3. Eligible Refund Scenarios

Beyond the 7-day guarantee, refunds may be granted in the following situations:

• Service Outage: Extended service unavailability (more than 48 consecutive hours) due to our infrastructure
• Duplicate Charges: You were charged more than once for the same subscription period
• Unauthorized Transaction: A charge was made without your authorization
• Technical Issues: Persistent technical problems that prevent you from using core features, and that our support team is unable to resolve

4. Non-Eligible Scenarios

Refunds will generally NOT be issued for:

• Change of mind after the 7-day money-back period
• Failure to cancel before the automatic renewal date
• Account suspension or termination due to Terms of Service violations
• Temporary service interruptions during scheduled maintenance
• Issues caused by your internet connection, device, or third-party software
• Partial month usage (subscriptions are billed for complete billing periods)

5. How to Request a Refund

To request a refund, follow these steps:

1. Submit a Ticket: Go to our Support Portal and select "Refund Request" as the category
2. Provide Details: Include your account email, subscription plan, payment date, and reason for the refund
3. Wait for Review: Our support team will review your request within 24-48 hours
4. Receive Confirmation: You will be notified via email once your refund is approved or denied

You can also contact us directly at [email protected].

6. Refund Processing

Once approved, refunds are processed as follows:

• PayPal: Refunded to your PayPal account within 3-5 business days
• Credit/Debit Card: Refunded to the original card within 5-10 business days (varies by bank)
• Other Methods: Processing time depends on the payment provider, typically 5-14 business days

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

7. Subscription Cancellation

Cancellation is different from a refund. When you cancel your subscription:

• Your access continues until the end of your current billing period
• No further charges will be made after cancellation
• You will not receive a prorated refund for unused time
• You can reactivate your subscription at any time

To cancel, visit your Subscription Settings or contact our support team.

8. Contact Us

For refund-related inquiries, please reach out: